Terms & Conditions
Welcome to B2B Hospitality Pvt. Ltd. By accessing or using our website www.b2bhospitality.com and/or availing any of our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.
1. Scope of Services
B2B Hospitality provides travel, tour, hospitality, event management, MICE, and related services. We act as a facilitator between customers and third-party service providers such as airlines, hotels, transport operators, and event vendors.
All services are subject to availability and confirmation.
2. Website Use
The website is for informational and inquiry purposes only.
We do not sell hotel memberships or offer walk-in bookings directly through the website.
Unauthorized use of the website may give rise to a claim for damages and/or be a criminal offense.
3. Booking & Confirmation
All bookings are confirmed only after receipt of full or partial payment, as specified.
Prices are subject to change until confirmation.
Any special requests are subject to availability and are not guaranteed unless confirmed in writing.
4. Payments
Payments must be made within the stipulated time mentioned in the proposal or invoice.
Failure to make timely payments may result in automatic cancellation without prior notice.
All applicable taxes, fees, and service charges are payable by the customer.
5. Cancellations & Refunds
Cancellation and refund requests are governed by our Refund Policy, which forms an integral part of these Terms & Conditions.
Refund eligibility depends on supplier terms and conditions.
6. Changes & Amendments
Any changes requested after booking confirmation may incur additional charges.
Price differences due to changes in dates, services, or availability must be borne by the customer.
7. Travel Documents & Responsibilities
Customers are solely responsible for ensuring the validity of passports, visas, tickets, insurance, and other travel documents.
B2B Hospitality shall not be held responsible for denial of boarding, entry, or service due to incorrect or incomplete documentation.
8. Third-Party Suppliers
All services are provided by independent third-party suppliers.
B2B Hospitality shall not be liable for acts, errors, omissions, delays, or failures of such suppliers.
Supplier terms and conditions apply in addition to these Terms.
9. Limitation of Liability
B2B Hospitality shall not be liable for any indirect, incidental, or consequential damages.
Our liability, if any, shall be limited to the amount paid by the customer for the specific service.
10. Force Majeure
We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including natural disasters, government actions, strikes, pandemics, or airline and supplier operational issues.
11. Intellectual Property
All content on the website, including text, images, logos, and design, is the property of B2B Hospitality.
Unauthorized reproduction or use is strictly prohibited.
12. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect and use personal information.
13. Termination
We reserve the right to terminate access to our website or services without notice if these Terms & Conditions are violated.
14. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of New Delhi, India.
15. Modifications
B2B Hospitality reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.
16. Contact Information
For any queries regarding these Terms & Conditions, please contact:
B2B Hospitality Pvt. Ltd.
428 A, D-21 Corporate Park,
Dwarka Sector 21, New Delhi – 110077
Phone: +91-11-46095752 / +91-9810084342
Email: query@b2bhospitalityindia.com